Refund policy

At Puzzle Haven, we accept eligible return requests within 7 calendar days of delivery.

Return eligibility

For change-of-mind returns, items must be unused, unassembled, and in their original packaging, with all parts and accessories included. Proof of purchase is required.

How to request a return

Contact shopservice.contact1@gmail.com within 7 days of delivery. Include your order number, the reason for your return, and photos if the item is damaged or incorrect.

Once your return is approved, we will provide instructions and the correct return address. Please contact us before shipping anything back. Our business mailing address is not a return address.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. We cover necessary return shipping when an item arrives damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Inspect your order when it arrives and contact us promptly if there is a problem. Include your order number and photos of the item and packaging so we can arrange an appropriate resolution.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

Cancellations

Contact us as soon as possible to request a cancellation. Once fulfillment has begun, cancellation may no longer be possible, and our return process will apply.

This policy does not limit any rights you have under applicable consumer protection laws.

For questions, contact  shopservice.contact1@gmail.com.